常見問題

Frequently Asked Questions 

Orders

Can I cancel or modify my order?

If you need to cancel or amend your order, please contact us as soon as possible through our Contact Us page or via our social media channels at @tier1sportsnutrition.hk.

We will make every reasonable effort to accommodate your request, provided your order has not yet been processed or dispatched.

How quickly will I receive a response?

Our customer support team aims to respond to all enquiries within 24 hours during business hours.

Shipping

Where can I find information about shipping?

For information regarding delivery times, shipping fees, service areas and courier partners, please refer to our Shipping Policy page.

Order Tracking

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your shipment details and tracking information (where applicable).

Payment

What payment methods do you accept?

We offer a variety of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayMe

  • FPS

  • AlipayHK

  • WeChat Pay

  • UnionPay

Available payment methods may vary depending on your device and checkout method.

Returns & Refunds

What is your return policy?

Customer satisfaction is important to us.

We accept returns for products that arrive damaged, defective or incorrectly supplied. We may also accept returns for products that remain factory sealed and unopened, subject to our Return Policy.

How long do I have to report an issue?

Please notify us within 48 hours of receiving your order if you believe an item has arrived damaged, defective or incorrect.

Who is responsible for return shipping costs?

If the return is the result of an error on our part, we will arrange or reimburse the return shipping costs. For all other approved returns, return shipping may be the responsibility of the customer.

Product Authenticity

Are your products authentic?

Absolutely.

Every product available on our website is 100% genuine and sourced directly from trusted international brands or their officially authorized distribution channels.

We proudly partner only with reputable brands and are an authorized distributor for the products we carry, ensuring our customers receive authentic products with full confidence.

Product Expiry Dates

What expiry dates can I expect?

We carefully manage our inventory to ensure customers receive products with an appropriate remaining shelf life.

In the event that a product has a shorter remaining shelf life (approximately 2–3 months before its expiry date), this will be clearly disclosed on the product page prior to purchase.

Product Storage

How should I store my supplements?

Please follow the storage instructions printed on each product's packaging.

Unless otherwise specified, supplements should generally be stored in a cool, dry place away from direct sunlight and excessive heat.

Supplement Disclaimer

Are your products intended to diagnose or treat medical conditions?

No.

The information provided on this website is intended for general informational purposes only and should not be considered medical advice.

Dietary supplements are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, have an existing medical condition or are taking prescription medication, we recommend consulting your healthcare professional before using any supplement.

Out of Stock Products

Can I place a backorder?

We do not currently offer backorders.

If a product is temporarily unavailable, you may add it to your wishlist or contact our customer support team to enquire about upcoming availability or reserve future stock where applicable.

Promotions & Discount Codes

Can multiple promotions or discount codes be combined?

Promotion terms may vary.

While certain offers may be combined, others cannot. If you are unsure, please contact our customer support team prior to placing your order and we will be happy to assist.

Wholesale & Business Partnerships

Do you offer wholesale pricing?

Yes.

We welcome enquiries from retailers, gyms, fitness studios, health professionals, corporate partners and other businesses interested in working with Tier 1 Sports Nutrition.

Please contact us through our Contact Us page, and a member of our team will be pleased to discuss partnership opportunities with you.

Customer Support

How can I get in touch?

Our customer support team can be reached through our Contact Us page via:

  • Email

  • WhatsApp

  • Social Media (@tier1sportsnutrition.hk)

Whether you have questions about products, your order or general enquiries, we're always happy to help.

Business Hours

Our customer support team is available during the following hours:

Monday – Saturday
9:00 AM – 6:00 PM (Hong Kong Time)

We are closed on Sundays and public holidays unless otherwise announced.

Product Reservations

Can I reserve an item before it becomes available?

Yes.

If an item is currently unavailable or an upcoming release is expected, please contact our customer support team. Where possible, we will be happy to assist you in reserving stock.

Gift Cards

Do you offer gift cards?

Yes.

Gift cards are available upon request. Please contact our customer support team for further information, and we will be happy to assist.

Still Have Questions?

If you couldn't find the information you were looking for, our team is here to help.

Please visit our Contact Us page or connect with us via @tier1sportsnutrition.hk. We are committed to providing prompt, knowledgeable and friendly support, and aim to respond to all enquiries within 24 hours.